Frequently Asked Questions About Your Data
Yes. Open your account settings to view your registered email, phone and payment method. For a full data report, email our privacy team or chat with support. We send you a copy within seven business days, showing all stored information including login history and withdrawal records.
Only our support and finance teams can view your account number, deposit history and withdrawal status. They cannot see your password or full payment card details. Your DANA, OVO, GoPay or QRIS provider also receives your account identifier to process transfers, but they have separate privacy policies.
Your account settings and game history are deleted immediately when you request closure. Financial records — deposits, withdrawals and transaction dates — remain on file for seven years to meet legal requirements. You can ask us to erase non-financial data earlier where local law permits.
No. We do not sell your personal data to third parties. Your information is shared only with payment providers (DANA, OVO, GoPay, QRIS) to process your transfers, and with fraud-prevention services to protect your account. We may send you updates about your withdrawals, but you can opt out of marketing emails in settings.
Cookies store your login session and game preferences so you stay signed in and remember your table history. You can disable non-essential cookies in your browser settings, but login and security cookies are required to use your account. Disabling them may prevent you from accessing the lobby.
We verify your identity and match your withdrawal request to your registered account details to prevent fraud and money laundering. This check compares your name and DANA, OVO, GoPay or QRIS account with anti-fraud databases. Your first withdrawal may take an extra 24 hours; future requests usually clear within the standard timeframe.
We monitor our systems continuously for unauthorized access. If a breach occurs, we notify affected account holders via email within 48 hours and advise you on protective steps such as changing your password. We also report the breach to relevant authorities where required by local law.
